ACCOUNT MANAGER

All-Fab Building Components LP • Winnipeg, MB

1d

About The Position

The Account Manager will serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long-term loyalty. This role requires representing the company with professionalism, ensuring every customer interaction reflects a commitment to respect, courtesy, and exceptional service. The Account Manager will ensure customers receive requested products and services promptly and accurately, conduct regular follow-ups to confirm satisfaction and identify additional needs or opportunities, and address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Complex situations will be escalated to the Business Development Manager when necessary. Additional duties may be required.

Requirements

• Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
• Strong knowledge of industry products, architectural/structural plans, and market trends.
• Ability to read and interpret blueprints.
• Proficiency with MS Office and Outlook.
• Proven sales and cold-calling experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail, analytical thinking, and problem-solving ability.
• Highly organized, able to multitask and meet deadlines in a fast-paced environment.
• Strong negotiation skills and the ability to work collaboratively.
• Working knowledge of OH&S and WCB regulations.

Nice To Haves

• Post-secondary education in Business, Sales, Marketing, or a related field is an asset.

Responsibilities

• Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long-term loyalty.
• Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
• Ensure customers receive requested products and services promptly and accurately.
• Conduct regular follow-ups to confirm satisfaction and identify additional needs or opportunities.
• Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems.
• Escalate complex situations to the Business Development Manager when necessary.
• Perform additional duties as required.

Benefits

• health and dental coverage
• a company pension plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree