Senior Account Manager - Rental Power

Caterpillar Inc.•Irving, TX

7d•$147,760 - $221,640•Onsite

About The Position

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Caterpillar’s Electric Power Division has an open opportunity as a Senior Account Manager – Rental Power. The Senior Account Manager – Rental Power will be responsible for the global management, growth, and coordination of sales and integrated power solutions for strategic accounts, aligning customer needs with internal teams and the global Rental Power dealer network. Acts as the central point of accountability to ensure consistent execution, superior customer experience, and long-term value creation across regions.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Anticipates customer needs and delivers tailored, value-driven solutions. Drives a customer-centric approach across internal teams and dealer partners.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Working Knowledge: Applies knowledge of rental power markets, trends, and regulatory environments. Adapts solutions to regional and operational differences across global accounts.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Communicates clearly across global, cross-functional, and multicultural environments. Translates technical and commercial concepts into customer-relevant messaging.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Extensive Experience: Leads complex negotiations with customers, internal stakeholders, and dealers. Balances global account goals with local dealer business needs.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience: Builds long-term relationships with customers and global dealer partners. Promotes collaboration and alignment across diverse stakeholders.
Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients. Level Working Knowledge: Coordinates day-to-day account activities across regions and functions. Analyzes performance, pipeline, and RFQ outcomes to drive results.
This position requires the candidate to work a 5-day-a-week schedule in the office.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.
Any offer of employment is conditioned upon the successful completion of a drug screen.

Nice To Haves

Bachelor’s degree (Business, Engineering, or related); MBA preferred with global account experience.
Proven experience managing multi-regional accounts, RFQs, and dealer/distribution networks.

Responsibilities

Develop and execute global account strategies, building strong executive-level customer relationships.
Serve as the single point of coordination across customers, internal teams, and the global dealer network.
Lead end-to-end RFQ and bidding processes, ensuring competitive, accurate, and compliant proposals.
Align dealers and internal stakeholders on pricing, specifications, and commercial strategy.
Coordinate and align the global Rental Power dealer network to deliver consistent account strategy and execution.
Facilitate collaboration across multiple dealers to support complex, multi-regional opportunities.
Coordinate and support site assessments to validate technical requirements and solution feasibility.
Translate customer needs and site conditions into optimized, executable rental power solutions.
Align internal teams and dealers to ensure seamless execution of customer requirements and timelines.
Standardize processes for RFQs, procurement workflows, and global opportunity tracking.
Maintain strong relationships through ongoing engagement, feedback, and structured business reviews.
Lead escalation management, ensuring timely and effective resolution across stakeholders.
Monitor account performance and drive alignment with KPIs, service levels, and commitments.
Act as the voice of the customer to improve processes, solutions, and dealer collaboration.