Senior Account Manager - Partnerships

Verse Medical•New York, NY

8d•$117,250 - $135,000•Hybrid

About The Position

Verse Medical is a well-funded Series C company aiming to modernize healthcare infrastructure by connecting providers, payors, and patients. They are seeking driven individuals to join their fast-growing team. The company values transparency, speed of iteration, focused intensity, and deep customer empathy. This role is an opportunity to join a high-performing team focused on healing a broken healthcare system.

Requirements

2-5+ years in a fast-paced, customer-facing account management role.
Experience with negotiating commercial terms.
Excellent external communication, relationship-building, and negotiation skills.
Comfort working in a high-volume, phone-driven environment.
Experience training external stakeholders on new processes, tools, or platforms.
Confidence in having direct, sometimes difficult conversations with underperforming partners.
Judgment for when coaching is enough versus when a partner relationship needs to end.
Highly organized and detail-oriented.
Ability to manage multiple partner accounts and competing priorities.
Ability to interpret performance data and SLA metrics.
Must be authorized to work in the United States.
Must be able to work 4 days per week in the New York City office.

Nice To Haves

Some exposure to negotiating commercial terms.

Responsibilities

Own the full commercial relationship with key DME supplier partners.
Negotiate partnership terms and Service Level Agreements (SLAs).
Train partners on their obligations and the company's platform.
Hold partners accountable for day-to-day performance and SLA terms.
Build and maintain strong, long-term partner relationships.
Coach and exit underperforming partners when necessary.
Surface partner feedback and suggest improvements to the software platform and processes.
Work cross-functionally with Operations, Strategy & Ops, and Go-To-Market teams to resolve partner issues and implement process improvements.
Drive daily actions to ensure orders are accepted and delivered promptly.
Interpret performance data and SLA metrics to inform negotiations and performance conversations.