Senior Account Manager, Industrial Chemicals
About The Position
Quadra, a leading distributor of chemicals and ingredients in North America, is seeking a Senior Account Manager for its Industrial Chemicals business in the Quebec province. This full-time, permanent role is due to team growth and an employee transition. The position offers opportunities to work with motivated partners, strong manufacturing bases, and solid internal resources. The ideal candidate will be a seasoned sales professional responsible for nurturing existing client relationships and developing new business within their territory. The role requires passion, personality, technical abilities, drive, and diligence. As the role involves regular travel, the candidate will forge strong customer relationships by communicating the value of Quadra's products and services, helping clients overcome challenges and achieve their goals. Quadra emphasizes a people-first culture, a collaborative and family-oriented environment, autonomy, and flexibility, and is recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work®.
Requirements
- Bachelor’s degree in business, commerce, science, engineering, or a related field.
- Minimum 7 years progressive account management, strategic sales, commercial leadership, or industry experience, with a focus on Major Chemical or HI&I.
- Demonstrated ability to manage larger, more complex, or more strategic accounts while influencing commercial strategy, customer growth plans, and broader business outcomes.
- Contributes to the creation of new approaches, solutions, or commercial strategies that may be leveraged across customers, markets, or regions.
- Operates with broad autonomy and contributes at a strategic level through global or cross-functional contributions, often influencing direction beyond their own portfolio.
- Demonstrates advanced expertise, including deeper technical understanding, regulatory implications, industry-specific requirements, and/or multi-country considerations.
- Makes decisions with an important impact on the business, including strategic customer relationships, significant revenue opportunities, business risk, and long-term account direction.
- Communicates with influence and credibility at multiple levels, including senior customer contacts and internal stakeholders. Leads complex discussions, negotiates priorities, and aligns stakeholders around business solutions.
- Solves complex, ambiguous, and strategic business challenges by anticipating risks, identifying opportunities, and developing solutions that positively impact customer strategy and business performance.
- Builds and maintains strategic relationships with senior customer stakeholders and key decision-makers.
- Drives account growth, retention, and long-term strategic opportunities. Influences pricing, negotiations, account planning, and commercial strategy.
- Leads or influences cross-functional collaboration to resolve complex customer needs, support strategic initiatives, and improve business outcomes.
- Ability to travel 40-50% of the time, including overnight travel as required, and maintain a valid driver's license and passport.
Nice To Haves
- Advanced business, technical, or industry-related training may be an asset.
Responsibilities
- Manage customer and internal relationships, in line with Quadra's core values and strategic vision
- Sell Quadra's superior product line to potential customers through routine customer visits, joint calls and participation in industry events
- Develop and utilize internal and external resources, showcasing Quadra’s reputation for service excellence
- Successfully close new business opportunities by coordinating requirements, skillfully developing proposals, and conducting negotiations that align with contractual requirements, ensuring a mutually beneficial outcome for all parties involved
- Meet or exceed annual sales and margin objectives
- Play a crucial role in assisting customers with troubleshooting and identifying optimization opportunities to enhance their experience and maximize their benefits during the development, follow-up and closing of sales opportunities
- Effectively manage deadlines and handle any emergencies that may arise outside of business hours ensuring swift resolution and minimal disruption to operations
- Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
- Establish and solidify strong business relationships with key decision makers/influencers to obtain repeat and new sales
- Prospecting potential customers and current customers for new business / Drive account growth through prospecting and development of key accounts
- Regular reporting and scheduling utilizing Quadra’s digital tools / Track, analyze and communicate KPI’S to monitor performance and identify opportunities for improvement.
- Participate in the yearly forecasting exercise
- Delivering presentations, qualifying concerns and closing
- Collaborate with the Sales Manager and Strategic Industry Managers to market and grow targeted product lines.
Benefits
- Permanent, full-time position
- Competitive salary and generous performance incentive program
- Flexible work environment
- Company vehicle provided, with fuel and business-related expenses covered
- Excellent Benefits Package: Medical, Dental, HSA, Employee Assistance Program (EAP), access to telemedicine/Virtual healthcare
- Generous Time Off: Flexible personal days, sick days and vacation time
- Wellness Programs: health and mental wellness programs
- Pension plan with match
- Tailored training
- Family-owned and support environment
- Career Growth opportunities
- Fun Social Activities
- Referral & Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
