Account Manager Sales - Downstream Chemicals - Houston, TX

Baker Hughes•Sugar Land, TX

1d•Onsite

About The Position

This role is responsible for managing strategic customer relationships, supporting refinery chemical process operations, and driving commercial growth across assigned accounts. The Account Manager will collaborate with customers, technical teams, and commercial stakeholders to identify opportunities, deliver innovative solutions, and ensure exceptional service execution. This position also involves leading a team focused on customer success and business performance, leveraging commercial, technical, and relationship management expertise to maximize customer satisfaction, strengthen customer partnerships, and drive business growth. The Account Manager will serve as a trusted advisor to customers while ensuring operational excellence, supporting account growth initiatives, and developing a high-performing team.

Requirements

Experience in account management, sales, business development, or a related commercial role.
Experience supporting refinery process treatment, downstream chemicals, or related industrial chemical applications.
Demonstrated experience building and maintaining strong customer relationships.
Experience leading teams and driving performance in a customer-focused environment.
Strong communication and presentation skills with the ability to engage customers and stakeholders effectively.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities and develop solutions that create value for customers.
Strong organizational skills with the ability to manage multiple priorities and customer requirements.
Strong problem-solving skills and a customer-focused mindset.
Commitment to operational excellence, service delivery, and continuous improvement.
Valid work authorization in the country of employment.

Responsibilities

Applying a solid understanding of refinery process operations, utility units, industrial chemical treatment programs, and sales processes to support customer operations and deliver value-driven solutions.
Providing technical troubleshooting support by utilizing strong mechanical aptitude, laboratory experience, and industry knowledge to identify and resolve operational challenges.
Demonstrating a comprehensive understanding of customer requirements and refinery market conditions to support account growth, customer satisfaction, and business objectives.
Communicating effectively with customers, leadership, and internal stakeholders through clear verbal and written communications while delivering technical recommendations and business solutions.
Building long-term strategic relationships with customers by understanding their business requirements, providing account management support, and identifying sales opportunities.
Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales activities, and innovative solutions that bring value to customers.
Leading business reviews and delivering technical presentations to customers, leadership, and internal stakeholders.
Managing the day-to-day operations of existing refinery chemical process business for customer accounts, technicians, and account representatives.
Developing strong working relationships with customers and team members through effective communication and interpersonal skills.
Ensuring compliance with Sales and Service Standards across key customer accounts and commercial activities.
Directly leading, coaching, and developing a team of employees to achieve business objectives and foster a high-performance culture.