Docebo Default Job Template - External Job Board

Docebo•Toronto, ON

11d•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place, aiming to help teams move faster, work smarter, and focus on the work that truly matters. Our platform uses intelligent, time-saving tools to personalize learning, eliminate busywork, and turn training into a superpower, resulting in better experiences for learners and real business results. We are shaping the future of learning with a team that challenges the status quo, guided by values of trust by default, assuming positive intent, and creating space for different perspectives. As a Senior Account Manager - Enterprise at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve and extend their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers to support client needs and facilitate growth.

Requirements

Excellent organizational skills, with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
Agile and flexible, with the ability to problem-solve and adapt quickly.
Ability to deal with senior executives on complex business issues.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound, timely decisions.

Responsibilities

Develop and execute growth plans for your book of business.
Lead processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
Achieve and exceed sales and retention targets consistently.

Benefits

Competitive pay to reward the impact, skills and traits that fuel our success.
Programs that support our people’s physical, mental, and financial well-being.
Culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility.
Employee Share Purchase Plan (ESPP) at a 15% discount.
Competitive compensation package.
Access to health benefits.
Paid vacation days.
Two company-wide Docebo Days.
Floating holidays for cultural celebrations.
Your birthday off!
Coverage offering you time with your little one(s).
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors).
Company-wide events.