Senior Account Manager, Client Services

829 Studios•Boston, MA

21d•Remote

About The Position

The Senior Account Manager, Client Services, is a hybrid account management and project management role designated to support one high-priority, multi-service enterprise account. This role is designed for a complex client engagement with significant annual media investment across Paid Search, Paid Social, Programmatic, and SEO. This role reports into the Enterprise Account Director and serves as a key day-to-day partner across client communication, internal coordination, project management, ClickUp ownership, and executional follow-through. The Senior Account Manager will help keep the account organized, ensure priorities are clearly documented, and translate strategic direction into clear next steps across channel and analytics teams. Success in this role requires strong client service instincts, project management discipline, digital marketing fluency, and the ability to bring structure to a fast-moving enterprise account with multiple stakeholders, workstreams, and approval layers.

Requirements

Ability to support one high-priority, multi-service enterprise account with multiple stakeholders, channels, approval layers, and workstreams.
Strong client-facing communication skills with the ability to provide clear, polished, and proactive updates.
Strong project management instincts, including comfort managing timelines, dependencies, action items, deliverables, and cross-functional accountability.
Confidence navigating ambiguity and creating structure where it does not already exist.
Strong attention to detail and comfort owning systems like ClickUp to keep large-scale work organized.
Ability to connect day-to-day execution back to broader business goals, performance trends, client expectations, and account priorities.
5 to 7 years of experience in account management, client services, project management, or a hybrid client-facing delivery role, preferably in an agency environment.
Experience supporting enterprise clients or complex, high-priority accounts with multiple stakeholders, service lines, approval layers, and workstreams.
Experience managing or supporting clients with annual media budgets of $25M+.
Strong working knowledge across Paid Search, Paid Social, Programmatic, SEO, and Analytics.
Experience supporting conversations around budget pacing, forecasting, performance trends, and client expectations.
Hands-on familiarity with major digital advertising platforms, analytics tools, and reporting systems, including tools such as Google Analytics, Google Ads, Meta Ads Manager, programmatic platforms, SEO tools, and other relevant media or measurement platforms.
Experience using project management tools, with ClickUp experience strongly preferred.
Proven ability to manage timelines, deliverables, action items, dependencies, and cross-functional coordination.
Excellent written and verbal communication skills, with the ability to communicate clearly with both clients and internal teams.
Strong organizational skills, high attention to detail, and ability to anticipate risks, identify blockers, and drive resolution before issues escalate.
Comfort participating in client meetings, managing executive-level expectations, and providing proactive follow-up.
A “lean in” mindset with a willingness to immerse deeply in the client’s business, priorities, and ways of working.

Nice To Haves

Experience with advanced attribution platforms is strongly preferred.

Responsibilities

Serve as a day-to-day support lead for a dedicated enterprise client, working closely with the Enterprise Account Director to ensure clear communication, organization, and follow-through.
Develop and maintain a strong understanding of the client’s business objectives, priorities, stakeholders, approval processes, digital marketing programs, and ways of working.
Participate in client calls, working sessions, planning discussions, status meetings, QBRs, and executive updates.
Own structured follow-up from client conversations, including meeting notes, action items, owners, timelines, open questions, and next steps.
Draft clear, proactive client communications, including status updates, project recaps, timeline updates, and follow-up emails.
Partner with the Enterprise Account Director on stakeholder management, expectation setting, escalation awareness, and account communication.
Own ClickUp management for the account, ensuring projects, tasks, timelines, dependencies, owners, and statuses are accurately documented and maintained.
Build and manage integrated project plans across Paid Search, Paid Social, Programmatic, SEO, and Analytics workstreams.
Support intake and triage of new client requests, ensuring proper documentation, prioritization, and follow-through.
Proactively identify blockers, timeline risks, resource gaps, and delivery challenges, escalating to the Enterprise Account Director and internal teams as needed.
Maintain visibility into account priorities, active deliverables, open questions, risks, and upcoming needs.
Create repeatable processes for status updates, meeting follow-ups, task tracking, reporting coordination, and client request management.
Serve as a central coordination point across Paid Search, Paid Social, Programmatic, SEO, Analytics, and other relevant account support functions.
Facilitate internal meetings focused on alignment, decision-making, timeline management, and removing blockers.
Partner with channel leads, analytics partners, and strategy leads to ensure deliverables are moving forward and tied back to client objectives.
Coordinate performance reporting deliverables, ensuring timelines, owners, data needs, review steps, and follow-ups are clearly documented.
Ensure internal teams have the context they need to execute effectively and deliver work that aligns with the broader account strategy.
Connect work across service lines so deliverables, reporting, and client communications feel cohesive rather than siloed.