Senior Account Manager, Agency Partners

VideoAmp Careers Website•New York, NY

1d•$95,000 - $115,000•Hybrid

About The Position

VideoAmp is looking for an experienced Senior Account Manager, Agency Partners with expertise in AdTech and Measurement. This role will focus on managing a dedicated book of post-sale client relationships within the independent agency space, driving performance, value, and retention. Our Senior Account Managers, Agency Partners are passionate about solving complex customer challenges and bring strong knowledge of tech, data, TV, and digital video. They have a proven track record of exceeding client expectations and growing relationships in a high-growth AdTech environment.

Requirements

Bachelor's degree preferred.
5+ years of experience in Account Management or Client Services within AdTech, programmatic media, or digital advertising, agency or vendor side.
Experience partnering directly with agency holding companies is heavily preferred, particularly WPP and Dentsu.
Strong understanding of programmatic media buying and ad operations workflows; platform experience is a plus.
Proven ability to manage high-value clients, drive account growth, and exceed performance expectations.
Comfortable working autonomously in a fast-paced, high-growth environment.
Experience using tools like Salesforce, ChurnZero, Zendesk, Pendo, or JIRA to manage accounts and track performance.
Exceptional communication and problem-solving skills, with a client-first mindset.
Passionate about the digital advertising industry and excited to deliver measurable results for clients.

Responsibilities

Manage and monitor ongoing client performance, ensuring campaigns and insights are executed successfully and align with client goals.
Foster strong, consultative relationships with independent agency clients by deeply understanding VideoAmp's product offerings and value proposition.
Understand client KPIs and build strategies to exceed performance goals.
Proactively solve client challenges and identify growth opportunities within accounts.
Establish and maintain a strong vision of customer service excellence and contribute to client success best practices.
Provide thought leadership and serve as a key point of contact for escalations and strategic initiatives.
Drive client value through regular performance reviews, adoption trends, and relationship health metrics such as retention and expansion.
Collaborate closely with Sales, AdOps, and Product teams to ensure seamless execution and client satisfaction.
Represent the voice of the customer internally to help refine VideoAmp's products and processes.
Stay current on industry trends in AdTech, TV, and cross-platform measurement to offer clients cutting-edge solutions.