Senior Account Logistics Manager

Convelio • New York, NY

4d • Remote

About The Position

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

Requirements

• Seasoned shipping expert with several years of experience managing international shipments within the art market, including the most complex projects (CITES, fairs, containers, high-value artworks).
• Full mastery of advanced quoting, customs, and supplier negotiation, and ability to quickly judge where automated tools fall short and a custom approach is needed.
• Exceptional communication and interpersonal skills and ability to interact effectively with customers, colleagues, and stakeholders at all levels of seniority.
• Proven ability to build and maintain long-term, trusted relationships with clients, and comfort leading commercial conversations such as Business Reviews.
• Naturally proactive: mentor more junior colleagues, support teammates under pressure, and continuously improve how the team operates.
• Ability to stay focused under pressure, prioritize the right issues, and bring calm and structure to high-stakes situations.
• Flexibility and ability to thrive in a dynamic and evolving environment with continuously improving processes.

Responsibilities

• Master shipment execution at the highest level of complexity
• Advanced quoting: Accurately quote the most advanced projects — multiple artworks, multiple pick-ups and destinations, mix of custom quotes and algo, complex customs, supplier negotiation, high-value artworks.
• Complex projects: Lead complex projects from quote to delivery: containers, fairs, returns to Europe involving multiple pieces and countries, CITES shipments, extremely tight deadlines requiring precise crate pre-building and flight pre-booking.
• Margin control: Maintain strong control of margin across the shipment lifecycle, critically assessing trade-offs between quality of service and profitability, and escalating when needed.
• Incident management: Resolve incidents with full autonomy, working with restorers, insurers and clients and staying in charge of the shipment until it is fully resolved.
• Grow Convelio’s business with your clients
• Customized pricing: Create customized pricing set-ups for your clients based on their specific needs.
• Stakeholder expansion: Connect with additional stakeholders at your clients' organizations to broaden Convelio's footprint.
• Account development: Develop a deep understanding of your accounts' business to identify new areas where Convelio can further serve them (new segments, conversion opportunities, processes, online quoting, pricing increases).
• Business Reviews: Independently lead Business Reviews by preparing materials, discussing service levels, gathering client feedback and turning it into action.
• Relationship building: Build long-term, trusted relationships within client organizations (e.g., inviting clients to Convelio & Friend events, getting introduced to other teams).
• Contribute to team and Convelio’s growth
• Become a go-to expert over time by taking on some of the most challenging procedures within the team.
• Knowledge sharing: Document new and advanced processes to share knowledge and continuously contribute to the team’s expertise.
• Training: Proactively support onboarding of new and recent joiners — through shadowing, training, or taking them to meet suppliers and clients.
• New suppliers: Identify new suppliers to expand our options and save margin, through client recommendations, market research, or mining past Convelio orders.
• New solutions: Drive innovative solutions (e.g., self-masterpak, auction house collectibles, aged inventory, consolidated shipping) from idea to a well-organized solution with clear processes and execution.
• Improved toolkit: Continuously improve the team toolkit — Notion pages, Front templates, internal documentation — to elevate operations for the wider team.
• Product partnership: Act as the go-to person for the Product and Tech teams: relay ground-level feedback and help shape future product development.
• Cross-office collaboration: “Grease the wheels” on collaboration with our Paris and London offices, maintaining strong relationships with counterparts and improving cross-office coordination.

Benefits

• Opportunity to work closely with and develop a strong network in the art market: oversee some of the most valuable artwork shipped around the world.
• A senior role with real scope: ownership of strategic accounts, room to drive structural improvements across the team, and influence on Convelio’s product and operational roadmap.
• A clear career path, including the possibility to grow into management or specialist tracks as you continue to develop.
• A supportive and dynamic work environment where your ideas and initiatives are valued. Proactivity is the greatest asset you can bring.
• Flexible remote policy above market standards.
• Continuous learning and development opportunities to enhance your professional growth in art logistics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed