Junior Account Logistics Manager

Convelio • New York, NY

4d • Remote

About The Position

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

Requirements

• You are a recent graduate or in your first/second professional experience, looking to jumpstart a career in art and design operations.
• You have strong attention to detail and you’re well organized, you know how to prioritize and stay on top of multiple shipments at once.
• You have excellent written and verbal communication skills.
• You are enthusiastic, ambitious, self-motivated and hands-on, with a strong work ethic.
• You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.
• You are an excellent learner with a real desire to adapt to new concepts, tools and technologies.

Nice To Haves

• A degree in art history, logistics, management or similar is a plus.

Responsibilities

• Execute shipments end-to-end
• First mile: Build solid knowledge of regular craters across the US and know where to find options
• Courier: Book Fedex and DHL independently, manage issue resolution, and choose the right service (overnight, express, ground) based on budget, deadline, fragility, and client.
• Exports: Process exports independently, including ITN generation for international shipments.
• Air cargo exports: Coordinate air cargo exports through freight forwarders — select the right service, align with destination agents, and lean on our supplier knowledge base.
• Imports: Coordinate directly with origin agents on flights into the US (cargo or courier), our US customs broker (e.g., Portside) when cargo, and last-mile truckers through to delivery (including white glove).
• Incident management: Support resolution of incidents, escalate to your manager when needed, and proactively suggest solutions — staying close to the shipment until it’s resolved.
• Professional communication: Keep client emails polished and professional, adapting to the tone of each account.
• Process improvement: Suggest and implement process improvements within the Account Management team as you learn.
• Master Convelio’s tools and core processes
• Convelio systems management (email and transportation system): Maintain strong inbox management, low number of open conversations, rapid replies, convelio systems updated.
• Phone reactivity: React quickly to client calls and take a fair share of the team’s incoming calls on Aircall.
• Basic quoting: Produce and send to clients standard “straight algo” quotes and simple custom quotes via Customio.

Benefits

• Flexible remote policy to support a healthy work-life balance.
• Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed