Senior Account Executive, Enterprise

Genesys

21h•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Genesys employs more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While offering great benefits and perks like larger tech companies, employees have the independence to make a larger impact on the company and take ownership of their work. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Requirements

8+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions (multi-million dollar transactions, 6-24 month sales cycles) within the enterprise space (F500)
Experience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc.
Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing strategic long-term account plans.
Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
Experience developing marketing and prospecting plans for territory growth, with a track record of new logo account development.
Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
Be a "High Energy", results-oriented achiever and a team player willing to work in a fast-paced and dynamic environment.
Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
Proven experience understanding customer needs and being able to articulate complex technology solutions.
Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
Familiarity with the MEDDPIC selling methodology.
BS or BA degree or equivalent work-related work experience
Ability to travel up to 40%

Responsibilities

Deep understanding of the customer environment to align to the business units for AI use cases.
Presents product information to prospects, customers, and partners.
Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
Generates short-term results independently.
Collaboratively strategizes for solving deal-level challenges.
Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors.
Accurately forecasts quarterly revenue and delivers on that revenue.