Senior Account Director

TLC Worldwide • New York, NY

12d

About The Position

WE ARE HIRING A SENIOR ACCOUNT DIRECTOR Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Requirements

• Strong experience leading and growing client accounts, ideally within marketing, advertising, or communications
• Confidence working with senior clients and navigating complex stakeholder environments
• Natural leadership style that brings out the best in people
• Commercial instinct and a clear understanding of what drives sustainable growth
• Clear communication, sound judgement, and the ability to stay calm under pressure
• A genuine desire to do great work with good people

Responsibilities

• Act as a senior strategic partner to key clients, building trusted, long‑standing relationships
• Shape account strategy and growth plans that unlock opportunity for clients and TLC
• Identify and convert opportunities to deepen partnerships and grow revenue
• Lead account teams with care, clarity, and ambition, setting high standards while supporting development
• Own the commercial health of your accounts, including forecasting, profitability, and delivery quality
• Bring teams together across disciplines to ensure work is joined‑up, focused, and impactful
• Play a key role in pitches and proposals, helping us win and grow the right business
• Use insight, data, and experience to guide decisions and keep work moving forward with purpose

Benefits

• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed