Senior Account Director

Underscore Marketing

25d•Remote

About The Position

The Senior Account Director is responsible for setting the strategic direction and driving the overall success of a portfolio of high-value client accounts. Acting as a trusted advisor, this role combines deep client and industry knowledge with strong leadership to deliver meaningful business outcomes, foster long-term partnerships, and drive profitable growth. This individual leads cross-functional teams, ensures alignment between client objectives and agency delivery, and elevates the quality and impact of work across the account portfolio.

Requirements

Strong strategic thinking with the ability to translate client needs into actionable plans
Deep understanding of client business, industry dynamics, and marketing performance drivers
Expertise in account planning, financial management, and forecasting
Proven ability to drive organic growth and expand service offerings
Advanced relationship-building and client advisory skills
Strong leadership capabilities with experience managing and developing teams
Cross-functional knowledge across media, creative, analytics, operations, and finance
Excellent communication, problem-solving, and decision-making skills
Results-oriented mindset with the ability to manage complexity and change
8–12 years of experience in account management or a strategic client-facing role (agency experience preferred)
Demonstrated success leading, growing, and retaining client accounts
6+ years of people management experience
Experience working in cross-functional environments within marketing, advertising, media, or communications

Nice To Haves

Experience in media and/or research is a plus

Responsibilities

Lead strategic direction and account planning across a portfolio of large, complex accounts
Develop a deep understanding of client business, industry landscape, and key performance drivers
Ensure all agency work aligns with client objectives and delivers measurable business impact
Identify risks and opportunities, proactively adjusting strategies to meet evolving client needs
Drive profitable growth and retention through strong account stewardship
Own scope intent, commercial framing, pricing alignment, growth opportunities, and financial stewardship in partnership with PM and Finance
Identify and lead opportunities for organic growth, including expansion of services and deeper client engagement
Build and maintain strong, senior-level client relationships grounded in trust and transparency
Serve as a strategic consultant, providing proactive, insight-driven guidance
Lead client feedback processes and continuously improve client satisfaction and partnership quality
Lead and align cross-functional teams to deliver seamless, end-to-end solutions
Ensure client goals, business priorities, and scope expectations are clearly translated for internal teams and aligned with PM-led delivery planning, workflow governance, and execution discipline.
Guide onboarding of new clients to accelerate performance and integration
Lead, mentor, and develop a high-performing team
Set clear, outcome-based goals and manage performance against them
Provide ongoing coaching, feedback, and development opportunities aligned to business objectives
Support hiring and onboarding of top talent
Contribute to new business efforts, including research, strategy, and pitch support