Senior Director, Account Operations

JLL•Salt Lake, UT

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As the Senior Director, Account Operations in the Public Institutions sector, you will be responsible for overseeing the operational aspects of a large key client account, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations. This role will be onsite 5 days/week at our client's site in Salt Lake City, UT.

Requirements

Bachelor’s degree in business administration or related field; MBA or advanced degree preferred
Minimum of 10 years of experience in the commercial real estate industry, with at least 5 years in a senior operational role
Proven track record of successfully managing large, complex client accounts or programs
Strong understanding of distributed portfolio management, its business processes and operational challenges
Excellent leadership and team management skills
Superior analytical and problem-solving abilities
Outstanding communication, executive presence and presentation skills
Ability to influence and negotiate at senior levels, both internally and with clients
Demonstrated experience in driving operational excellence and process improvements
Proficiency in data analysis and performance metrics
Strong financial acumen and experience in budget management
Strong understanding of real estate and facility management technology applications
Adaptability to work in a fast-paced, dynamic environment
Willingness to travel as required for client meetings and site visits
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in managing large-scale client accounts or projects
Knowledge of facility management industry trends, challenges, and regulatory landscape
Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma)
Understanding of industry technology and its process implementation
Experience with enterprise resource planning (ERP) systems and data analytics tools
Proficiency in financial modeling and budgeting for complex accounts
Knowledge of supply chain management
Familiarity with quality management systems and risk management frameworks
Experience with client relationship management tools and techniques

Responsibilities

Partner with the Account Director to develop and implement operational strategies to support account growth and profitability
Assist to oversee day-to-day operations of a key client account, ensuring service excellence
Collaborate with cross-functional teams to streamline processes and improve efficiency
Monitor key performance indicators (KPIs) and align with the Leadership Team to provide strategic improvement process
Conduct risk assessments and develop mitigation strategies for account operations
Lead resource planning and allocation to meet client demands and project timelines
Facilitate communication between internal teams and client stakeholders
Identify and implement process improvements and cost-saving initiatives
Ensure compliance with regulatory requirements and industry standards
Manage and mentor operational teams, fostering a culture of continuous improvement
Participate in client meetings and presentations to address operational concerns and opportunities