Senior Account Director

Relevate Health•Hamilton Township, OH

12h•Hybrid

About The Position

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce. This Senior Account Director role is a high-visibility leadership position supporting a flagship Market Access client. You will lead strategy and execution for a critical product launch, working alongside seasoned market access and launch experts who bring decades of experience to the table. This is not just a role for someone who can “do the work.” We are looking for a leader who can do the work and lead the work. You will be a trusted partner to clients, a confident leader to internal teams, and a key driver of clarity, momentum, and results.

Requirements

Demonstrates excellent interpersonal skills; Works well with others and is a team player
Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent
Displays excellent time management and organization skills
Generate deep, targeted market insights and integrates into business decisions
Work effectively and collaboratively, both internally and with clients
Lead the work of teams to deliver projects/activities on time and on budget
Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance
Possess excellent Account Management and client leadership skills
Possess strong verbal/written communication skills
Work on multiple projects, prioritizes, and multi-tasks effectively
Demonstrate success in relationship and account management
Demonstrate people management and coaching skills
Exhibit ability to distill complex topics into compelling storytelling
Possess solid presentation skills and abilities for consultative selling

Responsibilities

Lead a high-profile Market Access account with ownership of strategy, execution, and client satisfaction
Partner closely with internal subject-matter experts to co-create launch plans and deliverables
Serve as a strategic, confident point of contact for senior client stakeholders
Drive clear communication across teams, ensuring the right information flows up, down, and across
Anticipate risks, identify opportunities, and act with urgency to keep work moving forward
Balance strategic thinking with hands-on leadership to ensure exceptional delivery
Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations
Lead your accounts with minimal supervision across all projects
Understand Relevate Health’s solutions and services and can lead expert delivery teams to execute
Strategize with clients to understand how multiple solutions can work together
Ensure team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk
Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration
Ability to manage delivery of multiple projects across varied manufacturers and brands
Manage client satisfaction through consistently discussing client priorities and goals
Escalate product delivery challenges to our product team
Identify potential challenges proactively and works to mitigate impact on the internal team and clients
Write clear, concise agendas, emails, and meeting summaries
Offer clear, concise, and timely communications and direction to internal team and clients
Manage the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team
Collaborate with Project Management to ensure proper estimating and profitability on all projects
Partner with creative team to deliver impactful deliverables in an efficient manner leveraging our formats/processes
Maintain responsibility for the financial health of the account and seeks opportunities to maximize revenue
Offer recommendations on approach to workflow and prioritization to achieve high-quality deliverables
Manage the medical, regulatory, and legal review process unique to each client
Lead difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations
Develop and lead internal and external presentations, including new business pitches and strategic recommendations, and Points of View (POVs)
Responsible for strategic oversight of your brands and be the keeper of the brand vision
Drive strategic approach and strategic objective development; collaborates closely with Strategy and/or Digital leads and SMEs
Maintain an understanding of industry trends, market events and the client’s competitive landscape
Drive organic growth while looking for new opportunities within the client roster. It is expected that a portion of the Account Director’s time will be spent focusing on organic growth opportunities within assigned accounts
Collaborate with Client Development to deliver agency capabilities discussions and determine how they can be of value to the Client
Support new business efforts as needed
May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)
Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client