Senior Academy Manager – GSEP

Bank of America • Charlotte, NC

9d • Onsite

About The Position

The Senior Academy Manager leads employees through onboarding, upskilling, and core learning programs, developing participant proficiency and building skills through different learning modalities. The role demonstrates the bank’s client-centric strategy and partners with leadership to support employee development and manage Academy activities.

Supporting the Global Strategy & Enterprise Platforms (GSEP) line of business, this position serves as the primary learning consultant and portfolio lead for assigned business areas. It partners with senior business leaders, HR, and Global Talent partners to identify capability gaps, prioritize learning needs, and develop solutions aligned with business, risk, regulatory, and Operational Excellence objectives. The role oversees annual learning plans, performance consulting, learning governance, enterprise-wide projects and maintenance, stakeholder relationships, measurement strategy, and end-to-end execution of learning initiatives. It ensures solutions align with business priorities, are delivered and measured effectively, and are supported through implementation, adoption, and ongoing portfolio management.

Requirements

• Academy expertise and/or recent Enterprise Process Management role experience.
• Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and business outcomes.
• At least 3 years of demonstrated leadership experience.
• Ability to diagnose root causes, assess skill gaps, and implement solutions that improve learner performance and business results.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines.
• Ability to lead through influence without direct authority.
• Ability to translate expertise into effective learning experiences.
• Ability to facilitate learning and translate complex topics into practical application.
• Strong interpersonal and relationship-building skills, including engaging diverse audiences, collaborating across functions, and influencing stakeholders at all levels.
• Effective verbal, non-verbal, written, and presentation communication skills and active listening, including the ability to influence virtually across levels.
• Problem-solving, critical thinking, and decision-making skills, including proactively identifying issues, escalating risks when appropriate, and driving resolution.
• Proficiency in day-to-day risk identification and mitigation and ability to communicate and reinforce enterprise risk culture.
• Strong organizational skills, including managing multiple responsibilities and prioritizing.
• Proficiency with computer skills and professional programs such as Microsoft Office, Excel, PowerPoint, and Copilot.
• High school diploma, GED, secondary school, or equivalent.

Responsibilities

• Lead and manage Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes.
• Lead through influence as a senior Academy resource, coordinating cross-functional teams and peer workgroups and driving strategic initiatives, organizational priorities, and business outcomes.
• Partner with Academy leadership on strategic planning, organizational priorities, and team initiatives that improve Academy effectiveness and business impact.
• Assist Academy leadership with developing, coordinating, and delivering communications that promote awareness, engagement, alignment, and execution of Academy priorities and initiatives.
• Identify operational improvement opportunities, coordinate cross-functional efforts, and support implementation of change initiatives across the Academy organization.
• Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
• Identify behavior and proficiency gaps, develop action plans, and coach participants to complete training programs and achieve milestones.
• Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and access to technology for teammates.
• Partner with Academy content design teammates to provide feedback and insight on content, curriculum, and programs.
• Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs to support risk culture.
• Oversee periodic post-program checkpoints to assess participant understanding and accelerate proficiency or reduce associates’ learning curves.
• Facilitate Line of Business leadership routines and initiatives and provide stakeholders with development and program updates.
• Develop annual learning plans, conduct performance consulting and learning governance, oversee a complex portfolio of projects and maintenance activities, manage stakeholders, establish measurement strategies, and execute learning initiatives end to end.
• Ensure learning solutions align with business priorities, are delivered effectively, measured for impact, and supported through implementation, adoption, and ongoing portfolio health management.

Benefits

• Industry-leading benefits
• Paid time off
• Resources and support for employees
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED