Senior Ability Analyst

The Hartford•San Antonio, TX

6d•Hybrid

About The Position

The Short-Term Disability Analyst, primarily investigates claims to determine if the insured person qualifies for STD benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short-Term Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Naperville, IL, San Antonio, TX, Lake Mary, FL, Phoenix, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Requirements

High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
Minimum of 1 year of quality customer service experience required.
At least 1 year of claims experience required
Familiarity with medical terminology is a plus.
Experience reviewing medical records strongly preferred.
Exceptional organizational and prioritization skills.
Strong problem-solving abilities.
Professional verbal and written communication skills.
High attention to detail with consistent accuracy and quality, while meeting productivity goals in a fast-paced environment.
Ability to work effectively within a structured team environment.
Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously.

Responsibilities

Collaborate with internal and external stakeholders to obtain and share information related to long-term disability claims.
Deliver outstanding customer service through professional written and verbal communication.
Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
Commit to meeting the expectations and requirements of both internal and external customers.
Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.