Ability Analyst

The Hartford•Sunrise, FL

4d•Hybrid

About The Position

The Ability Analyst quickly investigates claims to determine if the insured person qualifies for Leave benefits. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Requirements

2 + years of experience providing quality customer service is required
HS Diploma/GED required
Highly-organized problem solver
Professional verbal and written communication skills
Ability to excel in an ever changing high-volume environment
Readily able to champion change and innovation
Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
Ability thrives in a structured team environment
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Nice To Haves

2+ years of claim experience is a plus
Proficient in THAA is a plus.
Associate or Bachelor’s Degree is a plus
Medical terminology experience is a plus

Responsibilities

Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives