Ability Analyst
About The Position
The Ability Analyst quickly investigates claims to determine if the insured person qualifies for Leave benefits. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, Alpharetta, GA and Sunrise, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Requirements
- 2 + years of experience providing quality customer service is required
- HS Diploma/GED required
- Highly-organized problem solver
- Professional verbal and written communication skills
- Ability to excel in an ever changing high-volume environment
- Readily able to champion change and innovation
- Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
- Ability thrives in a structured team environment
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
Nice To Haves
- 2+ years of claim experience is a plus
- Proficient in THAA is a plus.
- Associate or Bachelor’s Degree is a plus
- Medical terminology experience is a plus
Responsibilities
- Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
- Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
- Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
- Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
