Selling Lead - Full Time

Belk•Gainesville, GA

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. This role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. The Selling Lead collaborates with store operations teams to ensure service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers with warm, personalized service.
Process transactions accurately and efficiently.
Handle customer inquiries and resolve concerns professionally, promptly, and with care.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate learning.
Help the team use selling tools and digital devices to deliver a seamless omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate accurate information to the team.
Keep the team informed about products, promotions, contests, and store events.
Support associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through recovery efforts and stock replenishment.
Ensure merchandise presentations align with visual merchandising directives and brand standards.
Lead fulfillment and asset protection initiatives in designated areas by executing omni and operations processes accurately and efficiently, maintaining product protection standards, and following safety guidelines and security protocols.