Selling Lead - Full Time

Belk•Corinth, MS

11d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. This role supports sales and store key metric performance, customer service, successful events, and merchandise presentation. The Selling Lead works collaboratively with store operations teams to deliver service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility. The role also supports associate development and engagement, customer outreach and clienteling, omnichannel service, store fulfillment, asset protection, and daily recovery and replenishment. The job posting notes that its listed responsibilities and requirements are not all-inclusive and that additional duties, responsibilities, and qualifications may apply.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and demonstrate accountability and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers; provide personalized service and create a welcoming shopping environment.
Process transactions accurately and efficiently.
Respond to customer inquiries and resolve concerns promptly and professionally.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate learning.
Help the team use selling tools and digital devices to provide a seamless omnichannel experience, including communicating inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate them consistently and accurately to the team.
Keep the team informed about products, promotions, contests, and store events.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by executing omnichannel and operations processes accurately and efficiently, maintaining product protection standards, and following safety guidelines and security protocols.