Selling Lead - Full Time

Belk•Tifton, GA

10d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine relationships with team members and customers, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. The Selling Lead collaborates with store operations teams to deliver service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to own assigned tasks and contribute to store success by teaching, partnering with, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing personalized service and a welcoming environment.
Process transactions accurately and efficiently.
Handle customer inquiries and resolve concerns professionally, promptly, and carefully.
Communicate daily goals, lead by example, assist with onboarding, initiate teaching opportunities, and support associate learning to improve selling behaviors and key metric performance.
Help the team use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and provide consistent, accurate information to the team.
Keep the team informed about products, promotions, contests, and store events.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their roles in achieving store goals and feel valued.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Ensure presentations align with visual merchandising directives and brand standards.
Lead fulfillment and asset protection initiatives in designated areas by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.