Selling Lead - Full Time

Belk•Gallatin, TN

13d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achievement of store objectives. This is an hourly position with monthly bonus eligibility. The role includes supporting customer outreach, clienteling, and events; delivering personalized customer service; processing transactions and resolving concerns; and helping the team improve selling behaviors and key metrics. The Selling Lead communicates goals, leads by example, supports onboarding and ongoing learning, and helps associates use selling tools and digital devices for a seamless omnichannel experience. The position also supports consistent communication of company policies, products, promotions, contests, and events; encourages associate engagement and a positive store culture; maintains selling areas and merchandise presentation; and leads fulfillment and asset protection initiatives in designated areas while following operational, safety, and security procedures.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships and support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing personalized service and a welcoming shopping environment.
Process transactions accurately and efficiently, and resolve customer inquiries and concerns professionally and promptly.
Support team selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, teaching, and supporting continued learning.
Help the team use selling tools and digital devices to provide an omnichannel experience, including communicating inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate information about products, promotions, contests, and store events to the team.
Promote associate engagement, recognize achievements, and foster a positive store culture where team members understand their contributions to store goals and feel valued.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness; support store recovery and stock replenishment in accordance with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by executing omni and operations processes accurately, maintaining product protection standards, and following safety and security protocols.