Selling Flex Associate - West Town

Belk•West Town, TN

12d

About The Position

The Selling Flex Associate delivers a positive customer experience through excellent service, relationship building, merchandise selection assistance, product recommendations, and transaction processing. The role supports sales and store performance, maintains merchandise presentations, and works with store operations teams to meet store objectives. It also helps create a friendly environment that encourages customer loyalty and satisfaction. This is an hourly position. The associate supports customers throughout their shopping experience and contributes to store operations, presentation standards, safety, and a positive team culture. The posting notes that its listed responsibilities and qualifications are not all-inclusive and that additional duties may be assigned.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing personalized service.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build genuine customer relationships to foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and resources, accept feedback, and build product knowledge and selling skills.
Stay informed about products, promotions, policies, and store events to provide accurate information.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations, including fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols; support shortage control, inventory accuracy, and risk reduction in the designated area.