Selling and Support Captain, Irving Mall - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1-2 years of direct retail experience preferred.
Responsibilities
- Fulfill customer orders, merchandise, process new products, or supervise the selling floor, depending on the Captain assignment.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with feedback on improving the customer experience.
- Resolve customer issues with a focus on high-level service and customer-focused outcomes.
- Promote Macy's mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
