Selling and Support Captain, River Oaks Center - Full Time

Macy's • Calumet City, IL

8d • Onsite

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Depending on your Captain assignment, you may fulfill customer orders, merchandise products, process new products, or supervise the selling floor to deliver exceptional customer service. You lead colleagues in assigned tasks, provide feedback that improves customer experiences and processes, promote Macy’s mobile app, and help plan and monitor store activities with People Leaders. The role also includes store opening and closing procedures and educating colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfillment.

Requirements

• High school diploma or equivalent.
• Flexible availability for days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, priorities, and deadlines.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Ability to meet the essential physical requirements of the position, including lifting at least 50 pounds, standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model customer advocacy and provide colleagues with feedback on improving customer experiences.
• Resolve customer issues with customer-focused solutions and maintain a high level of service.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders to plan and monitor total store activities, and provide feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Depending on assignment, fulfill customer orders, merchandise products, process new products, or supervise the selling floor.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED