Seller Accounts Receivable - Team Lead

Copart•Dallas, TX

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Insurance and CDS Team Lead provides hands-on operational leadership for Insurance/CDS Accounts Receivable functions. This role oversees daily workflows, supports complex billing and collection activities, and serves as the primary point of contact for Insurance/CDS -related AR operational questions. The Team Lead plays a critical role in ensuring timely collections and continuous process improvement through close partnership with Seller Billing Technology and cross-functional teams.

Requirements

2–4 years of Accounts Receivable, Billing, or Collections experience
Strong understanding of AR processes, billing workflows, and collections
Experience handling complex or high-volume accounts
Ability to lead daily operations and make informed operational decisions
Strong operational leadership and problem-solving skills
Attention to detail and commitment to billing accuracy
Ability to train, coach, and support team members
Effective written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in AR systems and Microsoft Office (Excel, Outlook, Teams)

Nice To Haves

Experience supporting Insurance/CDS seller accounts
Experience with third-party billing and repo-related systems
Prior mentoring, training, or acting lead experience

Responsibilities

Insurance/CDS AR & Billing Operations Lead daily Insurance/CDS Accounts Receivable activities to ensure timely collections and compliance with seller contracts
Assign, prioritize, and monitor workloads across Insurance/CDS AR team
Oversee billing correction and research related to Insurance/CDS accounts
Ensure proper handling of owner-retained units, refunds, and complex adjustments
Identify workflow issues, risks, or capacity constraints and escalate as appropriate
Team Leadership & Training Serve as the primary point of contact for Insurance/CDS team members for day-to-day operational questions
Provide hands-on support for complex or escalated collection issues
Train and coach team members on Insurance/CDS processes, billing workflows, and collection procedures
Provide oversight and training on required any additional systems used in Insurance/CDS operations
Support onboarding and cross-training to ensure adequate coverage and consistency
Process Improvement & Technology Partnership Work closely with Seller Billing Technology to identify and implement process improvements
Support enhancements related to billing review, research workflows, automation, and exception handling
Communicate recurring issues, system limitations, and operational impacts to Technology and leadership
Assist with testing and rollout of system changes or new processes impacting Insurance/CDS
Performance Monitoring & Quality Control Monitor daily productivity, aging trends, and account status for Insurance/CDS
Review billing corrections and adjustments for accuracy prior to submission
Ensure documentation standards are followed for seller communications and account actions
Identify trends or recurring issues impacting collections and escalate to the Seller AR Supervisor
Cross-Functional & Seller Engagement Attend all Insurance/CDS internal meetings, including operational, billing, and strategy discussions
Participate in external Insurance/CDS meetings with sellers, lenders, and partners as needed
Partner with Sales, Operations, Compliance, and Proceeds teams to resolve Insurance/CDS -related issues
Communicate billing and AR impacts, risks, and resolutions to stakeholders
Other Duties Support special projects and Insurance/CDS initiatives
Act as backup support for the Seller AR Supervisor when needed
Perform additional duties as assigned