Accounts Receivable Team Lead

Encore Fire Protection•Pawtucket, RI

1d•Onsite

About The Position

Encore is seeking an experienced Accounts Receivable Team Lead to supervise and develop a team of Collections Specialists in a high-volume, multi-location environment. This role is hands-on: you will coach collectors day-to-day, remove roadblocks, and help drive consistent execution that improves cash collection, reduces DSO, and delivers excellent customer experience. You will be the go-to resource for work procedures, escalations, and training—helping standardize how we manage disputes, customer outreach, and workflow through Esker. This position is ideal for a leader who has worked in larger organizations and enjoys driving change in a fast-growing company undergoing transformation.

Requirements

Four+ years of progressive AR/collections experience in a high-volume B2B environment, including experience with large or complex organizations with revenues >$500 million.
Two+ years of direct supervisory experience (required), including hiring, onboarding, coaching, performance feedback, and accountability for results.
Firsthand experience with Esker (required) or strong experience with comparable AR automation/workflow platforms (e.g., HighRadius, Sidetrade, Billtrust).
Demonstrated ability to lead through change in a transformation environment (process redesign, scaling Encore, standardization across multiple locations/entities).
Experience in field services, construction services, fire protection, or other project-based billing environments.
Experience supporting multi-entity / multi-location Encore and M&A integrations related to AR.
Experience with ERP/accounting systems and integrations that touch AR (e.g., Sage 300 CRE, Oracle, NetSuite or similar).
Ability to manage priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.

Nice To Haves

You have a Bachelor’s or Associate's degree in Accounting, Finance, Business Administration, or related field

Responsibilities

Supervise and coach a team of Collections Specialists (daily prioritization, performance management, training, and development).
Provide daily guidance on work procedures, technical issues, prioritization, and customer interactions; set clear expectations and remove blockers.
Assess training needs and develop/maintain training materials, job aids, and playbooks; ensure team members are equipped for their roles and cross-trained where appropriate.
Serve as an escalation point for business units on high-impact issues affecting payment (billing errors, disputes, customer service breakdowns) and drive timely resolution.
Drive consistent collections execution across assigned portfolios, using data-driven strategies that reduce DSO and minimize bad debt while preserving customer relationships.
Leverage Esker to manage workflows (dunning, dispute tracking, activity logging, approvals/escalations) and ensure the team consistently uses the tool as the system-of-record.
Own and improve dispute resolution processes in partnership with Billing, and Sales—establish clear ownership, aging visibility, and escalation paths.
Monitor team KPIs (e.g., DSO, % current, promise-to-pay accuracy, disputes opened/closed, contact attempts, collector productivity) and communicate results to leadership.
Review and approve collection strategies for high-risk accounts; manage escalations and support negotiation of payment plans when needed.
Support month-end close activities related to AR (aging review, reserves input, unapplied cash/credit balances, write-off packages, and reporting).
Identify and implement process improvements to scale the AR function during periods of growth and acquisition integration (standardization, documentation, controls, and training).
Partner with cross-functional stakeholders on transformation initiatives (systems/process changes, customer master data quality, billing accuracy, and customer onboarding).
Ensure adherence to internal controls, policies, and customer-specific billing/collections requirements.