Full Time Self Storage Relief Manager

Universal Storage Group•Beaufort, SC

About The Position

AAA Storage City, managed by Universal Storage Group (USG), is seeking a Relief Manager. The role works in a fast-paced self-storage retail environment and covers a broad range of customer service, sales, facility operations, marketing, record keeping, and administrative tasks. The position includes a four-phase training program with a USG Certified Trainer covering sales, operations, auctions, and marketing, plus ongoing training during the year and at the annual Company Meeting. The stores are open Monday through Saturday, 9:00 a.m. to 6:00 p.m. USG offers competitive pay, benefits, and bonus potential based on expertise. The position requires meeting the stated physical demands, including lifting and moving items of varying weights and regularly standing and walking.

Requirements

Valid driver’s license.
Successfully complete a background check.
Successfully complete a drug screen.
Complete attitude and aptitude testing.
Regularly lift and/or move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds with assistance.
Vision abilities including distance vision, peripheral vision, depth perception, and ability to adjust focus.
Regularly stand, walk, use hands to handle or feel items, and reach with hands and arms.
Frequently climb or balance, bend, kneel, crouch or squat, and talk or hear; occasionally sit for periods of time.

Responsibilities

Greet customers at the facility with a smile and handshake.
Help customers determine the appropriate unit size before each rental.
Complete rental paperwork correctly.
Perform scheduled facility walkthroughs and lock checks.
Post payments on the day they are received.
Track and follow up on past-due accounts.
Maintain customer records, including payments and notes.
Make daily bank deposits and post receipts as instructed.
Conduct monthly marketing activities, including calls, visits, emails, social media posts, and events.
Maintain merchandise for customer purchase.
Clean vacant units so they are ready to rent.
Keep the grounds, office, and bathrooms clean and presentable.
Prepare auction units according to procedures and lien laws as needed.