Self Storage Manager

Storage Asset Management Inc•Durham, NC

2d•Hybrid

About The Position

The Full-time position of Self-Storage property manager is an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. The manager aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The manager pays close attention to detail and has general accounting, marketing and basic computer skills. This position requires weekday and weekend work hours. This is a full-time position that will require flexibility in terms of work hours and travel. You will cover two facilities. This position is a results-driven position. Achieving outcomes (measured by the success of your interactions with customers and the financial success of the properties) will result in promotions and additional opportunity. The full-time store manager is also responsible for assisting their teammates across sister facilities. The store manager is expected to help their co-workers and encourage communication and idea-sharing where it benefits the company as a whole. Initially, your schedule will be focused on 1904 Aiken Ave, but will include an additional location in the next 30-60 days.

Requirements

Basic computer knowledge – Windows 10/11
Microsoft Office suite including Outlook, Word, and Excel
Effective written and verbal communication
Qualified applicants should have references available upon request.
Employment subject to criminal background check.

Nice To Haves

Experience with property management software a plus, particularly Sitelink
Proficiency in standard office software (Word, Excel, Outlook) also a plus.
Strong phone skills and communication skills are important but not required.

Responsibilities

Managing multiple self-storage facilities within a designated region.
Ensure exceptional customer service provided to all tenants.
Maintain cleanliness and overall appearance of the stores.
Cleaning units, maintaining full inventory of units available for rent.
Sharing ideas, promoting knowledge sharing across the organization.
Responsible for supporting the sales, marketing, occupancy, and delinquency management of the store.
Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relationship skills in coordination with management
Leasing and renting units over the phone at multiple facilities.
Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
Assist customers with rental of units over the phone.
Maintain customer records including customer leases and ledgers.
Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices.
Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
General management of the office including opening and closing the office on time each day, keeping and balancing company expenses, making bi-monthly bank deposits and preparing daily, weekly and monthly reports to monitor and action the success of the property
Effectively communicates with management and fellow associates. Promote idea-sharing in the workspace and leads by example.
Special projects as assigned.