Store Manager (Self Storage)

SecureSpace Management • San Diego, CA

1d • Onsite

About The Position

The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. The Store Manager must be able to work collaboratively to prioritize sales and customer acquisition, vendor management, and the overall performance of the store location. The Store Manager will also support departmental projects and initiatives and consistently demonstrate teamwork by collaborating with staff and customers. The Store Manager will ensure the store's overall alignment with brand expectations, including sales and occupancy stats, a positive customer experience, cleanliness, and facility operations.

Requirements

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.
• Must adhere to all SecureSpace Management LLC’s policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA Management LLC & SecureSpace Management LLC staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Responsibilities

• Effectively exceeds sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
• Reaches out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
• Manages past due tenants proactively and handles the paperwork for the lien/auction process efficiently.
• Provides exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Performs daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
• Traveling on occasion, to another nearby location for scheduled shifts.

Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!
• Free 10x15 Self Storage Unit!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed