Assistant Store Manager (Self Storage)

SecureSpace Management • Bee Cave, TX

19h • Hybrid

About The Position

The Part-Time Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to the store's overall success. Additionally, the Part-Time Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers. Our office operates on weekends, yet we offer flexible scheduling options to promote a balanced work-life for our team. The Part-Time Assistant Store Manager will support the efforts to maintain the store's alignment with brand expectations, encompassing assisting in monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and helping with facility operations. SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management LLC provides a high-quality experience that our customers can count on in any store they visit.

Requirements

• Minimum (1) year of experience in storage, retail or hospitality.
• Strong use of the English language in verbal and written communication
• Provide consistent support to the Store Manager and act as a backup in their absence.
• Customer service mindset
• Proficient in Microsoft, word, and excel.
• Identify potential maintenance, safety, and fire issues.
• Operate roll-up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.
• Must adhere to all GSA policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Responsibilities

• Support the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies and encouraging the acquisition of positive reviews.
• Help guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assist in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secured.
• Aid in managing the accounts of past-due tenants and support the efficient processing of paperwork for the lien/auction process.
• Contribute to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conduct daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.
• Perform light gardening work.
• Utilize power tools for general maintenance of property and grounds.
• Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicate updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Show flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules.
• Additional duties may be assigned as necessary.

Benefits

• A work/life balance that allows you to work part-time by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Company holidays.
• Discounted Self Storage Unit.
• $1,500 retention bonus, paid in two installments after 540 and 1,080 hours of employment. Performance and attendance requirements apply.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees