Assistant Store Manager (Self Storage)

SecureSpace Management • Tacoma, WA

1d • Onsite

About The Position

SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA, focusing on high-density, urban markets. The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals, enhancing sales, customer acquisition, and managing vendor relationships. This role involves executing departmental projects and initiatives, emphasizing teamwork, and maintaining brand expectations, including monitoring sales, occupancy, customer experience, cleanliness, and facility operations. SecureSpace promotes from within, with significant career growth opportunities due to rapid expansion (30+ stores opening in 2026). Over 40% of Area Managers started as Store Managers. The company leverages a US-based customer success team for online move-ins, meaning customers often arrive already booked and paid. All stores are fully owned and operated, and auctions are conducted online. The company offers flexible scheduling options, allowing team members to co-develop their shift schedules. They are looking for energetic, friendly, and ambitious self-starters, offering a $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance.

Requirements

• Minimum (1) year of experience in storage, retail, or hospitality.
• Strong use of the English language in verbal and written communication.
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
• Aids in managing the accounts of past-due tenants and supports the efficient processing of paperwork for the lien/auction process.
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
• Performs light gardening work.
• Utilizes power tools for general maintenance of property and grounds.
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules.

Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• 50% Off 10x15 Storage Unit.
• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees