Self-Storage Property Manager
About The Position
The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in Bellingham, WA, this role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring all interactions reflect the FreeUp Storage brand. By balancing front-line customer engagement with hands-on property upkeep, the Property Manager plays a key role in creating a best-in-class experience for tenants and the surrounding community.
Requirements
- Possess a valid driver’s license, insurance, and reliable transportation.
- High school diploma required.
- 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
- The ability to work well and perform duties independently and in a team setting.
- Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
Responsibilities
- Consistently maintain a 75%+ conversion rate from leads and reservations to move-ins each month through effective customer engagement and follow-up.
- Achieve and sustain 90%+ occupancy at the facility and drive month-over-month revenue growth by executing sales strategies, pricing optimization, and proactive retention efforts.
- Keep monthly delinquency at 3% or less through timely follow-up, clear communication, and consistent enforcement of payment policies.
- Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs by effectively communicating program benefits.
- Maintain an average customer satisfaction score of 4.7/5 or higher on reviews or internal surveys by delivering a consistently positive, customer-centric experience.
- Complete 100% of weekly facility inspections and routine maintenance tasks, maintaining audit readiness and ensuring safety, cleanliness, and functionality at all times.
- Conduct at least 2 grassroots marketing or community engagement activities per month, including event participation, partnerships, or local outreach to promote brand awareness and lead generation.
- Maintain 100% accuracy in digital records and tenant documentation, with zero compliance or audit issues through consistent updates and system usage.
- Clearly communicates with customers and team members, resolving issues with professionalism and empathy.
- Understands property operations and stays current on local regulations, including state lien laws.
- Delivers excellent service by matching storage solutions to customer needs and maintaining a clean, safe facility.
- Proactively identifies and addresses maintenance, safety, and operational needs without prompting.
- Comfortable using business systems and adopting new tools to improve efficiency and accuracy. (MS office, and experience with an CRM system)
Benefits
- Competitive Full Time Hourly Rate: $23 - $25 per hour.
- Quarterly bonus opportunities.
- Comprehensive benefits including 401k with company matching.
- Company paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
