Self Pay Representative Bilingual

Intermountain Health

1d • Remote

About The Position

The Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances, by providing account information and payment options, along with updating insurance information when applicable. Outbound calls are made utilizing an automated dialer, with predefined campaign parameters for outgoing calls along with assigned accounts work queues. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Requirements

• High School Diploma or GED.
• Passing score and certificate of required language issued by approved language testing vendor
• Regular attendance during scheduled business hours
• Communication
• Adaptability
• Ability to stay calm
• Knowledge of regulations and laws pertaining to job duties
• Computer Literacy
• Negotiation
• Problem Solving
• Ability to interpret to assist patients

Nice To Haves

• Prior experience in collections, customers service or call center
• Knowledge of general medical billing and insurance

Responsibilities

• Works out of an automated predefined que, calling patients to discuss balances due and payment options
• Provides high level insurance and patient responsibility education
• Negotiates with patients to resolve their financial liability and educates on availability of financial assistance
• Establish payment plans within guidelines
• Process credit card payments
• Responsible for meeting productivity and quality measure set
• Document accounts accurately in the EMR (Epic).

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
• up-front tuition coverage paid directly to the academic institution
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees