Associate Self Pay Operations Specialist
About The Position
The Self-Pay Operations Specialist is responsible for duties that are necessary to follow up on patient accounts with a self-pay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization. This position is on-site and candidate must be able to work at Blue Ash CBO in Cincinnati, OH This position pays between $15.50-$16.55/hr depending on experience
Requirements
- Less than 1 Year Job Experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma, GED, or Equivalent Experience
- Certified Revenue Cycle Representative (CRCR) required within 9 months of hire -Company Paid
Nice To Haves
- Valid Notary Public Certification
- Microsoft Office experience
- Revenue Cycle knowledge
- Critical thinking
Responsibilities
- Responsible for patient related activities that include printing and mail medical records, itemized bills, and other required documents. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax.
- Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments.
- Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and process them to be mailed. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax.
- Responsible for patient related activities that include providing daily volume, backlog and workflow information. Specialist may be responsible for pulling various reports and working special projects.
- Patient related activities that include reviewing patient accounts, working work queues, work lists, patient portals, responding to emails from patients, payors, attorneys, etc.
- Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them.
- Partnering with other departments to resolve patient complaints or situations that have impacted the patient.
Benefits
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
