Self Pay Account Representative

Liberty Resources / Liberty POST•Syracuse, NY

1d•Onsite

About The Position

Liberty Resources is seeking a Self-Pay Account Representative to support our Revenue Cycle Billing Team. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Requirements

High School Diploma or equivalent required.
Work or Experience in a Medical Office setting
Problem solving skills and ability to review issues in real time while on calls with patients
Excellent communication and organizational skills, as well as initiative and self-direction.
Proficient in data entry, word processing, database management, and spreadsheet applications (Microsoft Office)
Strong working knowledge of medical terminology.

Nice To Haves

Associate’s Degree preferred; and/or medical billing and collections training courses.
NextGen EHR experience preferred but not required.

Responsibilities

Manage inbound/outbound calls to discuss balances, explain statements, and negotiate payment options.
Collect and process patient payments
Review and process reduced fee applications (Sliding Scales)
Negotiate Payment Plans and discuss financial assistance options
Handle customer service issues and patient complaints
Proper documentation and record keeping of phone calls, patient contact, payment agreements, collections, etc.
Maintain month end reports and reconciliation processes
Manage phone system to review voicemails/return patient
Apply patient payments to accounts
Complete approval and denial letters for reduced rates and payment plan patients, maintain tracking spreadsheet for reporting
Ensure patients understand their statements, properly answer or direct their questions
Work Aging Reports and make collection efforts on outstanding balances