Self Parking Attendant - On Call

Fontainebleau Las Vegas • Las Vegas, NV

76d • Onsite

About The Position

The Self Parking Attendant is responsible for assisting in the self-parking area and ensuring guests have a seamless and positive parking experience. This position involves providing excellent customer service, assisting guests with parking procedures, and maintaining the organization and cleanliness of the self-parking facility.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required
• Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
• Cash handling experience and the ability to manage transactions accurately
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using valet parking systems
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Written communication skills in English may also be required.

Responsibilities

• Welcome guests with a warm and friendly demeanor, providing assistance and guidance on parking procedures in the self-parking area
• Direct and guide guests to available parking spaces, ensuring efficient use of parking areas
• Accurately collect parking fees from guests, issue receipts, and maintain a secure cash handling process
• Monitor the self-parking facility, ensuring cleanliness, safety, and proper functioning of equipment (e.g., ticket dispensers, payment machines)
• Manage vehicular traffic to ensure smooth flow and prioritize pedestrian safety
• Verify and process parking validations or discounts as per the property's policies
• Provide information about parking rates, payment options, and any other relevant details to guests
• Address guest concerns or issues related to parking with empathy and efficiency, finding timely resolutions or escalating matters to the Supervisor or relevant management
• Maintain a professional appearance, wearing a well-maintained uniform and name tag
• Foster positive guest relations by being approachable, courteous, and attentive to their parking needs

Benefits

• Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED