Self Determination Support Specialist I
About The Position
As a Self-Determination Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us.
Requirements
- High School Diploma or GED required
Nice To Haves
- Associate degree preferred
Responsibilities
- Creates, completes, updates, and reviews employee and client records
- Enters information into computer databases for effective record keeping
- Administers new and existing DocuSign accounts
- Prepares and sends documents via mail using approved communications
- Ensures the proper naming and saving of documents in the document management system
- Assists stakeholders in returning documents
- Serves as an escalation point for DocuSign support issues from the Operations staff and customers
- Ensures all compliance standards are met for audit purposes
- Performs timesheet reviewing
- Performs time tracking
- Performs proofing & posting
- Reviews overlap and overtime reports
- Handles inbound calls and assists with making outbound calls as requested
- Accurately and efficiently completes payroll checklists for assigned agencies.
- Resolves any discrepancies that may exist in the document.
- Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s)
- Completes administrative tasks such as filing, copying, data entry, etc...
Benefits
- flexible paid time off
- competitive wages & benefits
- meaningful opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
