Self Determination Support Specialist I
About The Position
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service. As a Self-Determination Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.
Requirements
- High School Diploma or GED required
Nice To Haves
- Associate degree preferred
Responsibilities
- Creates, completes, updates, and reviews employee and client records
- Enters information into computer databases for effective record keeping
- Administers new and existing DocuSign accounts
- Prepares and sends documents via mail using approved communications
- Ensures the proper naming and saving of documents in the document management system
- Assists stakeholders in returning documents
- Serves as an escalation point for DocuSign support issues from the Operations staff and customers
- Ensures all compliance standards are met for audit purposes
- Performs timesheet reviewing
- Performs time tracking
- Performs proofing & posting
- Reviews overlap and overtime reports
- Handles inbound calls and assists with making outbound calls as requested
- Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document.
- Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s)
- Completes administrative tasks such as filing, copying, data entry, etc...
Benefits
- flexible paid time off
- competitive wages & benefits
- meaningful opportunities for professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
