Self Checkout Clerk

Hy-Vee, Inc.•Janesville, WI

8d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt and friendly service to customers, operates a cash register, packages product, works with drive-up and/or carry-out, and replenishes product as needed. The Self-Checkout Clerk assists customers with their orders at the self-checkout lanes, educates them on how to use the equipment, and performs product scanning and processing of customer orders accurately, efficiently, and promptly with occasional bagging. They ensure proper handling of all forms of tender and coupons, operate the cash register accurately, and redeem promotional coupons, food stamps, and WIC checks. Additionally, they issue rain checks, receive cash and checks, complete credit-card charge transactions, in-store charges, figure discounts, count back change, and issue receipts. The role also involves assisting the courtesy clerk position, placing merchandise in bags or boxes, giving packages to customers, answering customer questions and concerns, and following up with appropriate personnel. Understanding and following local, state, and company policies on sales of tobacco, liquor, and lottery tickets, as well as ensuring compliance with local, state, and federal guidelines regarding WIC and food stamps are crucial. The clerk must know the value, look-up numbers, department numbers, and features of items for which money is received. They are also responsible for stocking, facing, and rotating merchandise, cleaning shelves, understanding shelf tags, knowing merchandise locations, and taking customers to items when requested. Perceiving immediate surroundings for customer needs and problems, ensuring store safety and security, and communicating clearly on the intercom or telephone system are also key duties. The clerk reviews the weekly store ad for price changes and sale items, keeps the register area clean, ensures adequate supplies, reports improper cash levels, and helps maintain store appearance. Balancing cash in the register at the beginning and end of the shift is required, and they may give cash refunds or issue credit memorandums for returned merchandise. Maintaining strict adherence to department and company guidelines related to personal hygiene and dress, reporting to work on time, and practicing proper sanitation procedures are expected.

Requirements

Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
No education or experience requirements.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Assists customers with their orders at the self-checkout lanes and educates them on how to use the equipment.
Performs product scanning and processing of customer’s order in an accurate, efficient and prompt manner with occasional bagging.
Ensures proper handling of all forms of tender and coupons.
Operates cash register accurately and scans product when needed.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
Assists courtesy clerk position as needed.
Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
Answers customer questions and concerns and follows-up with appropriate personnel.
Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and in the back room, and takes customers to an item when requested.
Perceives immediate surroundings for customer needs and problems for store safety and security.
Communicates clearly and distinctly on the intercom or telephone system.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assists store management as required (i.e., store displays, decorations for special promotion/events).
Knows code dates on perishable items and can explain to customers.
Changes register tape and ribbons as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.