Self Checkout Clerk

Hy-Vee • Janesville, WI

6d • Onsite

About The Position

Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and performs corresponding duties. Packages product, works with drive-up and/or carry-out, and replenishes product as needed. This role is focused on customer interaction, accurate transaction processing, and maintaining a clean and organized work environment.

Requirements

• Must be able to carry out detailed but uninvolved written or verbal instructions.
• Must be able to deal with a few concrete variables.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to understand and follow verbal or demonstrated instructions.
• Must be able to write identifying information.
• Must be able to request supplies verbally or in writing.
• No education or experience requirements.
• Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Employment is contingent upon the successful completion of a pre employment drug screen.

Responsibilities

• Provides prompt, efficient, and friendly customer service.
• Greets customers in a friendly manner and makes an effort to learn and use their names.
• Assists customers by escorting them to products, securing hard-to-reach items, loading/unloading items, and relaying suggestions.
• Answers the telephone promptly and provides friendly, helpful service.
• Works collaboratively with co-workers to ensure customer satisfaction and a pleasant work environment.
• Assists customers with orders at self-checkout lanes and educates them on equipment usage.
• Performs accurate, efficient, and prompt product scanning and order processing, with occasional bagging.
• Ensures proper handling of all forms of tender and coupons.
• Operates cash register accurately, scanning products as needed.
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash/checks, completes credit-card transactions, in-store charges, figures discounts, counts change, and issues receipts.
• Assists the courtesy clerk position as needed.
• Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel.
• Answers customer questions and concerns, following up with appropriate personnel.
• Understands and follows policies on sales of tobacco, liquor, and lottery tickets.
• Ensures compliance with guidelines regarding WIC and food stamps.
• Knows item values, look-up numbers, department numbers, and features of items.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows merchandise locations, and escorts customers to items.
• Perceives immediate surroundings for customer needs, problems, and store safety/security.
• Communicates clearly on the intercom or telephone system.
• Reviews weekly store ad for price changes and sale items.
• Keeps register area clean, ensures adequate supplies, reports improper cash levels, and helps maintain store appearance.
• Verifies cash register balances at the beginning and end of the shift.
• May give cash refunds or issue credit memorandums for returned merchandise, or direct customers appropriately.
• Understands and practices proper sanitation procedures, ensuring the work area is clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Assists store management as required (e.g., store displays, decorations).
• Knows code dates on perishable items and can explain them to customers.
• Changes register tape and ribbons as necessary.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed