Selerix Case Builder and Tech Support

Hilb Group

17d • Remote

About The Position

The Hilb Group is seeking a motivated, organized, and service-oriented Selerix Case Builder and Tech Support associate. This is a remote position supporting Selerix enrollment case configuration, implementation, technical troubleshooting, reporting, integrations, and ongoing service for clients and broker partners. The role works closely with internal implementation and service teams and with external stakeholders to support accurate enrollment operations and data integrity.

Requirements

• At least 3 years of hands-on Selerix platform experience.
• Demonstrated experience building complex Selerix cases.
• Experience configuring payroll export files and integrations.
• Experience working with carrier connections and data feeds.
• Strong understanding of benefit plan configuration and enrollment workflows.
• Strong communication skills and ability to interact effectively with employees at all organizational levels, brokers, and clients.
• Strong employee benefits product and provision knowledge, including Medical, Dental, Vision, and ancillary benefits such as Life, DI, and VB.
• Experience with Selerix case configuration and troubleshooting, payroll file configuration and data mapping, and report configuration and data validation.
• Strong attention to detail and testing discipline.
• Ability to analyze and resolve technical configuration issues.
• Experience supporting multiple clients or broker relationships.
• Knowledge of benefit administration processes and enrollment operations.
• Experience supporting Open Enrollment cycles.
• Strong technical problem-solving skills.
• Ability to manage multiple client cases simultaneously.
• Clear communication with brokers, clients, and internal teams.
• Process-oriented approach with a focus on data integrity.

Nice To Haves

• Familiarity with additional enrollment platforms such as Employee Navigator and Ease.

Responsibilities

• Build and configure complex Selerix enrollment cases, including multi-plan benefit structures, eligibility rules, and enrollment workflows.
• Configure benefit plans, rates, plan rules, and eligibility logic based on broker and client requirements.
• Implement case structures with multiple divisions, classes, and plan variations.
• Support Open Enrollment and mid-year implementations in Selerix.
• Test and validate builds for accurate enrollment functionality and downstream data integrity.
• Configure and support carrier connections and integrations where applicable.
• Build and maintain payroll export files and data mappings.
• Configure and troubleshoot data feeds and scheduled exports.
• Validate file outputs against carrier and payroll specifications.
• Work with internal and external stakeholders to troubleshoot connection issues and data discrepancies.
• Configure and maintain custom Selerix reports and report schedules.
• Support internal and client reporting needs related to enrollment activity and benefit elections.
• Assist with data validation, reconciliation, and audit processes.
• Provide ongoing Selerix service support to existing clients and broker partners.
• Troubleshoot platform issues involving plan configuration, eligibility logic, payroll files, and reporting.
• Support change requests, including plan updates, eligibility changes, and new benefit additions.
• Work with internal implementation and service teams to maintain consistent processes and documentation.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.
• An awesome team of professionals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed