Security (EMT License Required)

John Knox Village•Lee's Summit, MO

About The Position

Serves a dual role as a first responder/EMT and security officer, promoting the health, welfare, and safety of residents and associates on the Village campus. Responds to on-campus medical and non-medical emergencies and calls for assistance, and helps maintain an overall sense of safety. Supports the Village’s mission, values, and service/hospitality (PRIDE) expectations and completes required training hours. The role also handles routine security and resident-support duties, including patrols, wellness checks, after-hours maintenance and IT requests, traffic and parking control, documentation, door access, bank deposit transport, and monthly fire drills. The associate must follow department policies, safety regulations, medical protocols, and licensing requirements. The position reports to the Public Safety Manager and receives work direction from the Lead Public Safety; it has no supervisory responsibilities. The associate works both indoors and outdoors and may encounter extreme temperatures, loud noise, moving vehicles and machinery, electrical current, heat, chemicals, fumes, dust, gases, poor ventilation, oils, and infectious diseases. The position involves heavy physical work, including exerting up to 100 pounds of force occasionally, and requires mobility, balance, climbing, standing, walking, and other physical activities. A post-offer background check and health screening are required. The workplace is nicotine-free and drug-free.

Requirements

High school diploma or GED, or the education typically acquired through a course of study leading to one.
Missouri State EMT-B Certification.
Missouri Class E driver’s license or equivalent.
CPR Certification.
Basic keyboarding skills.
Maintain the continuing education hours required for current EMT and CPR certifications.
Experience investigating incidents and conflicts.
Experience using an oxygen tank, airways, suction equipment, a respirator, and a heart monitor.
Ability to read and interpret safety rules, operating instructions, handbooks, and procedure manuals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively in one-on-one and small-group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Excellent customer service skills.
Ability to meet the physical demands of heavy work, including exerting up to 100 pounds of force occasionally, operating motor vehicles with adequate visual acuity, and performing the listed mobility and manual tasks.
Ability to work in the stated indoor and outdoor conditions and around hazards, environmental exposures, and individuals with challenged mental capacities.
Ability to assist other departments during a declared emergency.

Responsibilities

Respond to on-campus medical emergencies; assess the nature and extent of illness or injury, provide basic life support within medical protocols, request additional assistance when needed, and assist with victim removal.
Respond to non-medical emergencies including smoke, fire, carbon monoxide alarms, water main breaks, flooding, missing residents, suspicious persons, vandalism, vehicle accidents, and resident conflicts; assess, investigate, resolve or escalate issues, and assist with evacuation or alternative housing when needed.
Respond to non-emergency medical calls, make referrals to Village services, and notify area managers as appropriate.
Conduct resident wellness checks and accompany confused residents back to their homes.
Respond to non-emergency, non-medical requests such as lockouts, missing items or pets, vehicle jump starts, lift assists, and scam concerns.
Conduct driving patrols of the campus and walking patrols of Village buildings, investigating unusual or suspicious conditions and emphasizing crime prevention and personal safety.
Respond to after-hours maintenance and housekeeping calls; assess issues, resolve them when possible, and submit work orders or consult the on-call maintenance lead or duty office as appropriate.
Respond to after-hours IT requests and assist residents with phone, television, and internet issues; submit work orders or notify the on-call IT associate when needed.
Fill in on the ambulance or mental health van when needed.
Maintain communication with dispatch to confirm requests are handled promptly and according to established procedures.
Provide traffic and parking control as needed.
Document duties and incidents, including routine tracking, RiskWatch and CareWatch reports, and medical-call documentation with interviews of victims and witnesses when applicable.
Conduct vacation checks at residents’ request.
Lock and unlock more than 100 doors each morning and evening within established timeframes.
Collect bank deposit bags from finance and other requesting departments, deliver them to area banks, and return night-deposit bags to the appropriate departments. The posting also identifies restaurant-safe night deposits as a night-shift duty.
Conduct monthly fire drills in all five licensed facilities.
Follow department policies, safety regulations, medical protocols, and licensing requirements; enforce Village policies, often in conjunction with the area manager.
Complete pre-shift vehicle checks, properly care for assigned vehicles and communication equipment, and replenish first-aid equipment and supplies.
Maintain appropriate workplace conduct, handle stress effectively, and work well with colleagues and customers.
Perform other assigned responsibilities as required by the supervisor and business needs.