Security Traffic Control Officer - Seasonal

Mall of America • Bloomington, MN

52d • Onsite

About The Position

The Security Traffic Control Officer ensures effective traffic flow throughout Mall of America’s parking lots and ramps by directing traffic and communicating with guests as they arrive and depart. The role directs vehicles through parking ramps and entrances, places and collects traffic cones to establish inbound and outbound lanes, and assists drivers and pedestrians in navigating safely. Officers communicate with other officers and supervisors by radio, adapt traffic flow to changing conditions and ramp capacity, and report hazards, emergencies, at-risk guests, and suspicious activity. The position may also assist other MOA Security divisions and cross-train with the PEP unit as needed.

Officers work in all weather conditions, including extreme heat and cold, using MOA-issued gear. The schedule is flexible and includes evenings, weekends, holidays, and high-volume days. The role requires successful completion of MOA classroom training and the ability to remain aware of surroundings and handle multiple sensory stimuli while performing safety-focused duties. Physical requirements include extended periods of standing, walking, bending, twisting, reaching, and using dexterity, as well as occasional lifting, carrying, pushing, pulling, kneeling, squatting, and climbing.

Requirements

• Must be at least 15 years of age.
• Strong verbal and non-verbal communication skills.
• Successful completion of MOA classroom training.
• Excellent coordination and movement skills.
• Ability to meet the physical and sensory demands described, including maintaining awareness of surroundings and using at least one hand to perform duties and maintain safety standards.

Responsibilities

• Direct motor vehicles through the MOA parking ramps and ramp entrances.
• Set up and collect traffic cones on upper parking-ramp levels to establish inbound and outbound traffic lanes.
• Maintain clear radio communication so officers and supervisors are aware of incidents and safety concerns.
• Assist drivers and pedestrians in navigating safely through the parking ramps.
• Adapt to changing conditions, adjust cones, and direct traffic according to instructions and ramp capacity.
• Identify and report hazardous conditions and emergency situations.
• Maintain safety awareness to protect oneself, team members, and guests.
• Interact professionally with upset guests while maintaining the safety of oneself and others.
• Help detect at-risk guests and situations and report concerns by radio.
• Assist other MOA Security divisions by observing and reporting suspicious activity.
• Cross-train with the PEP unit as needed.
• Work in all weather conditions, including extreme heat and cold, using MOA-issued gear.
• Work a flexible schedule that includes evenings, weekends, holidays, and high-volume days.
• Perform additional duties as assigned.

Benefits

• Team member discounts
• Free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• Tuition reimbursement
• Free Metro Pass Universal Pass
• Eligible team members and their dependents may receive medical, vision, dental, and life insurance and other health benefits and programs.
• Eligible team members may receive a 401(k) match, short-term disability, long-term disability, paid parental leave, and paid vacation.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed