Security Team Specialist I

Commonwealth of Massachusetts • Westfield, MA

13d • Onsite

About The Position

The Massachusetts Department of Public Health (DPH) is seeking a Security Team Specialist. As a Security Team Specialist at our state-operated public health hospital, you will serve an essential role in maintaining safety and security across a diverse and dynamic healthcare environment. From patrolling the hospital grounds to ensuring compliance with safety protocols, your presence will help safeguard staff, patients, and visitors while fostering a calm, orderly atmosphere. This is a unique opportunity to blend public safety with public service in a setting where your work directly supports the well-being of some of the Commonwealth’s most vulnerable individuals.
Working as part of a close-knit law enforcement team, you will have the chance to grow your skills in areas such as emergency response, investigations, and community engagement within a healthcare setting. This position offers the stability and benefits of state employment, opportunities for advancement, and the chance to be part of a mission-driven organization that values professionalism, integrity, and compassion.
Please Note: The position is 3rd shift, Friday, Saturday, Sunday and Monday 12:00 a.m. to 8:00 a.m. with days off being Tuesday, Wednesday and Thursday.

Requirements

• Ability to remain calm, composed, and effective in high-pressure, emergency, or emotionally charged situations.
• Demonstrated tact and professionalism when interacting with individuals, including those under physical or emotional stress.
• Strong decision-making skills with the ability to respond quickly and appropriately in dangerous or emergency scenarios.
• Capacity to handle confidential information with discretion and integrity.
• Skilled in following and delivering clear oral and written instructions, including drafting precise and understandable written guidance.
• Proficient in gathering information through interviews, questioning, and examination of records or documents.
• Knowledge and application of relevant laws, regulations, policies, and procedures governing departmental operations.
• Analytical ability to assess data, determine relevance, draw conclusions, and make informed recommendations.
• Physical ability to lift heavy objects or individuals when necessary.
• Demonstrated stamina and physical endurance to perform duties over extended periods.
• At least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or any equivalent combination of the required experience and the substitutions below.
• Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.
• Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Nice To Haves

• Knowledge of investigative methods used in conducting security-related inquiries and incident follow-ups.
• Proficiency in general report writing, including clear, concise, and factual documentation of incidents.
• Familiarity with fire protection systems and equipment, such as fire alarms, extinguishers, and sprinkler systems.
• Understanding of building and property security protocols, including patrol procedures and access control measures.
• Experience operating fixed radio communications equipment in accordance with standard procedures.
• Knowledge of emergency response procedures within healthcare or institutional settings.
• Familiarity with surveillance systems and basic monitoring technologies.
• Ability to interpret and apply public safety protocols in a hospital or campus environment.
• Prior experience in a security, law enforcement, or military role.
• Training or certification in CPR, First Aid, or crisis intervention.

Responsibilities

• Patrols hospital buildings, grounds, and surrounding areas to prevent trespassing, theft, fire, and property damage.
• Maintains order among staff, patients, and visitors while ensuring compliance with hospital traffic regulations, including parking and speed control.
• Screens visitors, directs traffic, enforces parking policies, and provides personal protection as needed to maintain a safe environment.
• Conducts investigations into suspicious activity, missing persons or property, and other safety-related incidents.
• Responds to emergencies such as natural disasters, internal crises, and facility-related incidents, and coordinates with emergency services when necessary.
• Provides in-service training on fire safety, crime prevention, and general safety practices to hospital personnel and outside agencies.
• Oversees the functionality and maintenance of fire safety equipment, alarm systems, and related safeguards; reports issues and requests repairs as needed.
• Monitors security systems, including the hospital switchboard, medical gas gauges, and alarm panels, and takes action in the event of malfunctions or alarms.
• Documents and submits detailed reports on incidents, investigations, and observations made during assigned shifts.
• Performs additional duties as required to support the safety and security of the hospital community.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree