Security Specialist I - ACAMS

Albertsons • Boise, ID

6d • Onsite

About The Position

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. At ACAMS (Albertsons Central Alarm Monitoring Station), we receive alarm notifications from commercial accounts, ranging from burglary to fire alarms. We also work with state‑of‑the‑art camera monitoring software that allows us to observe incidents in real time. ACAMS is a call‑center‑style environment where we receive alarm notifications for the many alarm systems and camera systems we monitor across the country. We make and receive phone calls to customers and authorities, respond to and send emails, and help customers with basic troubleshooting of their alarm systems.

Requirements

• Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
• Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Must possess good decision-making skills, be very organized and detail oriented.
• The ability to handle multiple functions and to prioritize those functions will be a necessity.
• Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
• Must be physically fit and capable of responding to emergency situations.
• Good hearing and eyesight required to identify problem situations.
• Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
• Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

Nice To Haves

• No experience is required, but it is preferred.

Responsibilities

• Answers and processes inbound customer calls in a professional, courteous, and timely manner.
• Places necessary outgoing calls to verify alarms, dispatch the proper authorities, and notify responsible parties.
• Completes special projects or additional duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed