Security Team Member

The Gilmore Collection•Grand Rapids, MI

3d•Onsite

About The Position

The Hospitality & Safety Team is seeking a Security Team Member to ensure guest safety and provide a memorable and hospitable first and final impression. This role requires a detail-oriented, observant, and communicative individual who can remain calm under pressure, think quickly, and find solutions. The team member will be responsible for maintaining the safety, security, and cleanliness of common areas, exterior walkways, and other property spaces. Additionally, they will handle cash transactions, assess intoxication levels, and de-escalate urgent situations in accordance with company policies and liquor laws. This position is part-time, with expected hours of 20-30 per week, primarily during the evening shift, and is located in person.

Requirements

Knowledge of the proper etiquette and service standards.
High school diploma and prior experience working in customer service.
Knowledge of current state and federal liquor laws.
English language and professional communications skills are required.
Empathetic, Solution-Oriented, Energetic, Positive.
Exceptionally skilled at assessing intoxication levels, and assessing potentially dangerous situations.
Ability to assess situations quickly and present acceptable compromises.
Extremely well spoken and presentable.
Must be physically fit.
Ability to take direction.
Ability to work in a team environment.
Ability to work calmly and effectively under pressure.
Must have problem solving abilities, be self-motivated, and organized.
Commitment to quality guest service.
Must be able to work under moderate supervision.

Responsibilities

Create a memorable and hospitable first and final impression for all guests.
Appear, communicate, and behave in a professional manner.
Actively learn names and preferences of guests, using this information to build relationships and establish building clientele.
Assist guests with recommendations and information about parking, cover charge, building events and venues, and offer helpful insights on food, beverage, and entertainment.
Possess and share expert knowledge of our community, helping guests new to the area.
Maintain safe, secure, clean common areas and stairwells throughout the building.
Maintain safe, secure exterior walkways, porches, back dock and driveways.
Assist with cleanliness throughout shift by picking up glassware and empty bottles while moving through the spaces, always having full hands.
Maintain proper cash handling procedures and submit all documentation accurately and promptly.
Accurately assess intoxication levels, and respond in keeping with MLCC guidelines and building policies.
Accurately and calmly assess any urgent situation, identify best courses of action, communicate effectively to diffuse any issue to the benefit and safety of guests and staff, and for the security of the property, and preservation of its licensing.
Perform additional responsibilities as requested by a manager at any time.