Security Systems & Technology Engineer, Americas

EdgeConneX • Austin, TX

19d • Onsite

About The Position

The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX’s physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready.

The position is based in Austin, Texas, with regional and international travel typically 25–40%, and potentially higher during project delivery peaks. It may also require planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific. The Engineer supports other regions as directed by the Senior Manager, including global platform projects, major incident response, and short-term coverage.

Requirements

• Bachelor’s degree in engineering, information systems, security management, or a related field, or equivalent experience.
• At least 4 years of hands-on experience operating and supporting enterprise physical security systems, including access control, video surveillance, and intrusion detection, across multi-site environments.
• Demonstrated experience delivering security systems upgrades, migrations, or new-site commissioning against agreed plans and standards.
• Familiarity with common industry hardware manufacturers such as AXIS and HID, and hands-on expertise with enterprise physical security platforms including LenelS2/OnGuard/Genetec and CCTV platforms.
• Familiarity with industry encryption standards such as Desfire and open protocols such as ONVIF and OSDP.
• Experience working with security systems vendors and integrators on installs, service delivery, and fault resolution.
• Working knowledge of, or demonstrated ability to learn, EN 50600, PCI DSS, SOC 2, ISO 27001, NIS2, and CER directives.
• Proficiency with Visio, Lucidchart, AutoCAD, or comparable drawing and diagramming tools.
• Knowledge of and experience supporting security-related audits and certifications, including evidence collection and closure of findings.
• Strong written and verbal communication skills, including clear documentation of configurations, fault reports, and as-built records for internal stakeholders and vendors.
• Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.
• Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.
• Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.
• Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.
• Strong follow-through, including driving corrective actions to closure and preventing repeat issues.
• Confidence working with internal and external stakeholders, including customers, in a fast-moving environment.
• Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.
• Ability to work independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.

Nice To Haves

• Experience in data centers, critical infrastructure, telecommunications, or other controlled environments is strongly preferred.

Responsibilities

• Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.
• Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.
• Serve as a technical subject-matter expert for LenelS2/OnGuard, ExacqVision, and adjacent platforms such as Genetec where deployed across the portfolio.
• Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.
• Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.
• Troubleshoot and resolve system faults to root cause, coordinate vendors and integrators for on-site work, and drive corrective actions to closure.
• Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.
• Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.
• Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.
• Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.
• Track system health, drive continuous improvement, and report status and KPIs to Security leadership.
• Support internal and external security audits, including evidence collection, reporting, and closure of findings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level