Security Systems Technician Programmer
About The Position
Johnson Controls is seeking a Security Systems Technician (Programmer) to provide specialized technical support to Field Technicians by remotely programming communicators and alarm panels using manufacturer software. The role supports accurate account setup, monitoring readiness, and responsive service for customers and field teams. The technician handles requests from Field Technicians, completes remote programming and data entry, and helps ensure alarm, communicator, and video equipment is configured correctly. The work supports onboarding requirements, quality control targets, and the accurate placement of accounts into service for monitoring in the CMC. This hands-on support role uses specialized tools and processes and emphasizes responsiveness, teamwork, accuracy, and technical problem-solving. The position offers an hourly rate of $25.68–$36.10, determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data. A competitive benefits package is included. Johnson Controls may use technology-assisted tools, including AI, to help identify and evaluate candidates, while human reviewers make all hiring decisions. The company is an equal employment opportunity and affirmative action employer and provides accommodations during the application process upon request.
Requirements
- Ability to multitask in a fast-paced support environment.
- Strong customer service, problem-solving, and communication skills.
- Competency in Microsoft Windows and Microsoft Office.
- Ability to work as business needs dictate and contribute as a team player.
Nice To Haves
- High school degree or equivalent.
- Experience with alarm installation, DLL, technical support, or data processing.
- Ability to perform technical research to resolve complex problems in DMP panels.
- One to three years of contact or call center experience.
- Experience with DMP, Radionics, Focus, SafeWatch, Vista, or DSC panels and their compatible communicators.
Responsibilities
- Take inbound calls from technicians requesting help programming customer alarm panels, communicators, or video equipment through remote DLL.
- Enter information into new or existing accounts based on technician requests or scope of work.
- Register communicators and ensure accurate communication between customer locations, JCI receivers, and Mastermind.
- Complete data entry in programming systems and MM when required.
- Research and investigate technical issues and respond to appropriate parties by phone.
- Ensure MM data and panel programming are accurate and place accounts in service for monitoring in the CMC.
- Verify programming details, account data, and communicator registration before closing requests.
- Communicate updates clearly and promptly with technicians and support partners, and follow through reliably.
- Pay attention to recurring issues, learn from requests, and support consistent quality control results.
- Perform additional duties as assigned.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
